Train announcements: Grant Shapps to scrap 'endless torrent' of messages in 'bonfire of the banalities'
By SEAMLESS DAILY
21 January 2022
Transport Secretary Grant Shapps said : 'Train passengers are all too often plagued by an endless torrent of repeated and unnecessary announcements.
Grant Shapps has pledged to launch a "bonfire of the banalities" to make rail journeys in England quieter.
Examples of so-called "Tannoy spam" include telling passengers to have their tickets ready and, ironically, to keep the noise down.
The DfT stated it will work with rail firms and passenger groups to identify which announcements can be axed.
"That's why I ’ m calling for a bonfire of the banalities to bring down the number of announcements passengers are forced to sit through and make their journey that little bit more peaceful."
Jacqueline Starr, chief executive of the Rail Delivery Group, which represents train operators, said : "We know people want the most relevant and timely messages on their journeys and to help with this, train operators are continuing their work to improve customer information, including cutting unnecessary onboard announcements."
And Labour's shadow transport secretary, Louise Haigh, said : "Tannoys aren't the only thing that have fallen silent.
"ministers have literally nothing to say about the conservatives' cost of living crisis facing passengers as they hike up rail fares this year.
"what hard-pressed passengers want to hear more than anything else is a plan to help them." ms haigh said.
That probably means a reprieve for the British Transport Police's "See it.
Sorted" announcement, branded "the most annoying slogan of the century".
the move was welcomed by transport focus, as well as train operators, to identify how the "vast number" of announcements could be cut or reduced.
The Department for Transport ( DfT ) said it would ensure passengers continue to receive important information, and officials making the changes would work with accessibility groups.
'In line with the passenger improvements we are rolling out with our Plan for Rail, we want to see improvements to the railways for those who use them day in, day out.
Limits for the frequency of announcements will also be set.
Messages that play a safety-critical role, or that ensure the railways are accessible for all travellers, will remain.
The review comes as commuter numbers are expected to increase after the Government this week ended its advice to work from home because of the pandemic.
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